Chapter 16Reframing in ActionOpportunities and Perils

When you are face to face with a difficulty, you are up against a discovery.

—William Thomson (Lord Kelvin)

Life in organizations is often governed by routine, with undercurrents of suppressed conflicts, jealousies, or unhealed egos from past skirmishes. Periodically, however, past or present issues come to the surface, and tensions are laid bare. One likely scenario is a transition from one boss to another. How participants frame their circumstances is fateful for the outcomes.

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