Reframing Organizations, 7th Edition

Chapter 16Reframing in Action: Opportunities and Perils

Life in organizations is often governed by routine, with undercurrents of suppressed conflicts, jealousies, or unhealed egos from past skirmishes. Periodically, however, past or present issues come to the surface, and tensions are laid bare. One recurrent scenario is transition from one boss to another. How participants frame their circumstances is fateful for the outcomes.

Reach and Grasp

Put yourself in the shoes of Cindy Marshall. You're headed to the office for your first day in a new job. Your company has transferred you to Kansas City to manage a customer service unit. It's a big promotion, with a substantial increase in pay and responsibility, but you know you face a major ...