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chapter THIRTEEN
Culture in Action
Prescriptions and theories for better teamwork often miss the deeper secret of how groups and teams reach the state of grace and peak performance. Former Visa CEO Dee Hock captured the heart of the issue: “In the field of group endeavor, you will see incredible events in which the group performs far beyond the sum of its individual talents. It happens in the symphony, in the ballet, in the theater, in sports, and equally in business. It is easy to recognize and impossible to define. It is a mystique. It cannot be achieved without immense effort, training, and cooperation, but effort, training, and cooperation ...

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