© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2023
A. Krishna KaiserReinventing ITIL® and DevOps with Digital Transformationhttps://doi.org/10.1007/978-1-4842-9072-9_11

11. Digital Transformation: The Driver of Business Success

Abhinav Krishna Kaiser1  
Bengaluru, India

We knew 20 years back that IT had become an integral part of organizations. We knew that the business was the primary driver and IT supported it. Back then, what we did not know is how IT would not only become an integral part of a business but also determine a business’ success (or failure). The word IT became too generic and antiquated. Today we simply call it digital.

There is a lot more to digital than just IT. For starters, IT followed ...

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