© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2023
A. Krishna KaiserReinventing ITIL® and DevOps with Digital Transformationhttps://doi.org/10.1007/978-1-4842-9072-9_2

2. ITIL Basics

Abhinav Krishna Kaiser1  
Bengaluru, India

The Information Technology Infrastructure Library (ITIL) is the most popular framework to deliver services. It has become a standard of sorts, and most service-based organizations have implemented one form of ITIL or another.

The objective of the ITIL framework is to provide guidance on how services have to be defined, developed, built, and operated. The framework provides a detailed lifecycle of phases, from inception to operation, in a methodical fashion, which some construe as loaded ...

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