The Information Technology Infrastructure Library (ITIL) is the most popular framework that exists today to deliver services. It has become a standard of sorts, and most service-based organizations have implemented one form of ITIL or another.
The objective of the ITIL framework is to provide guidance on how services have to be defined, developed, built, and operated. The framework provides a detailed lifecycle of phases from inception to operation in a methodical fashion, which some construe as loaded or heavy (something not looked too favorably today). No ...
