From this chapter on, we start with the exercise of aligning the ITIL service management framework for a DevOps project. The exciting bit starts here! The exercise involves looking at ITIL holistically and identifying the phases and processes that can stay as is and those that need to rejigged.
Although ITIL offers great insights and learnings, I will not reframe the DevOps processes, methodology, or philosophy either to fit the ITIL framework or just so it sounds better.
Analysis of ITIL Phases
ITIL is broadly categorized into five
