THREE

Identify Options

What Automation Is Possible?

When making automation decisions, most leaders begin with this third step. But you can’t really choose among the options and make decisions until you’ve first considered the work elements and the ROIP. Once you’ve done that, it’s easier to see which automation options are best. Let’s go back to the ATM example to see how that works.

Optimizing Bank Work Automation

More precise work tasks and payoff functions tell you which work to automate and why, but you still need to decide how to automate. That requires identifying the different kinds of automation and their applicability.

Work and automation change almost daily, so any framework for describing automation is by definition incomplete and ...

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