FIVE

The New Organization

Digital, Agile, Boundaryless, and Work-Centric

Have you ever played Jenga? Players take turns removing one block at a time from a tower constructed of fifty-four blocks. You then place each block you’ve removed on top of the tower. This creates a progressively taller and more unstable structure. Remember that feeling of removing one of the blocks holding a platform in the multistory tower and seeing the tower start to shake? Will it tip over or will it hold? Organization structures can be like the Jenga tower. You might be lucky, and changing one element, such as reinventing a job through automation, won’t affect the overall stability of your organization. More often, reinventing a job has collateral effects on other ...

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