INTRODUCTION

AI and Robotics Are Here. Now What?

If you are a leader wrestling with where, when, and how to apply automation in your organization, you’re in good company. Leaders everywhere are asking how automation will affect their organizations and how jobs—those of their teams, bosses, colleagues, friends, and families as well as their own—might change or even be eliminated. Optimists say that machines will free human workers to do higher-value, more creative work. Pessimists predict massive unemployment or even an apocalypse in which humans merely serve the robots. Of course, both the optimists and the pessimists are partially correct and partially wrong.

But what everyone gets wrong is asking, “In which jobs will automation replace humans?” ...

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