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At a recent conference on AI and the future of work at the Massachusetts Institute of Technology, experts concluded that technology “both creates and destroys jobs,” that labor productivity growth has actually slowed despite technological advances, and that to realize the benefits of automation, we will need to reinvent organizations, institutions, and metrics.1 Technologies like self-driving cars, chatbots, automated parking lot attendants, and robotic home caregivers are enticing and attention grabbing, but experts say that the pivotal factor in realizing their value is increasingly how leaders optimize the combinations of human and automated ...

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