CHAPTER 1

A New Organization

How Can Your Company Deliver Radically Greater Value?

On a sunny beach in Panama City, Florida, a mother hears her two young sons shouting for her in the surf. Urgently, she swims to their rescue, only to be caught in the same powerful riptide that is sweeping her children out to sea. The boys’ grandmother jumps in, and a cousin, and another cousin, and soon nine family members struggle helplessly against the deadly current. What saves them? One quick-thinking stranger hears the commotion, grabs the hands of two other strangers, and launches what quickly becomes a chain of eighty rescuers. The human net they form stretches three hundred feet out into the ocean, captures every member of the family in peril, and ...

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