CHAPTER 7
Performance Accountability
How Can You Make People Accountable for Results and Motivated to Produce Them?
Expectations without accountability are false promises. Accountability matters at a personal level. Personal desires to lose weight, exercise more, save money, get more sleep, read more, make new friends, or learn a new skill become false hopes and discarded New Year’s resolutions without accountability.1 Even politicians who make election promises but do not honor them are unlikely to be reelected.
Countries that progress economically, socially, or politically instill a spirit of accountability among citizens. Lee Kuan Yew’s thirty-one-year tenure as prime minister of Singapore has been characterized as an economic miracle. ...
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