Foreword by Richard Mark Soley: Software Quality Is Still a Problem
Since the dawn of the computing age, software quality has been an issue for developers and end users alike. I have never met a software user—whether mainframe, minicomputer, personal computer, or personal device—who is happy with the level of quality of that device. From requirements definition, to user interface, to likely use case, to errors and failures, software infuriates people every minute of every day.
Worse, software failures have had life-changing effects on people. The well-documented Therac-25 user interface failure literally caused deaths. ...
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