Release and Deployment: An ITSM narrative

CHAPTER 7: APPLICATION DEVELOPMENT

Vladimir was the director of application development. He and his team had built most of the applications the company relied on for revenue and to support our own internal activity. His office was almost the antithesis of Juan’s. Where Juan’s office was understated to the point that one immediately realized the occupant was someone to be both feared and respected, Vladimir’s office was loud and brash…making a noisy statement of overcompensation about his place in the company hierarchy.

One wall of Vladimir’s office was tiled with a collection of certificates for every type of technical training I’d ever heard of, and a few that I never knew existed. I half expected to see a certificate from his elementary school ...