Release and Deployment: An ITSM narrative

CHAPTER 11: CHANGE MANAGEMENT – SHORT CIRCUIT

I was waiting outside Bertha’s office. I understood she was coming back from a change management meeting on the other side of the building. I’d sat through a couple of them and that was plenty for me. I had no desire to sit through another just to ensure I had her attention. But she was late and even though I had come here directly from Megan’s office, and she had agreed to meet with me based on a hastily fingered text outside Megan’s office, I was still irritated.

When I was an operational manager charged with meeting tight delivery deadlines, I’d never liked change management. They always seemed to appear out of nowhere at the worst possible time and add no value beyond making your life more difficult. ...