Notes
Introduction
1. Cockpit transcript from T. N. Dunn, “The Tape They Wanted to Hide,” The Sun, Feb. 6, 2007, retrieved June 21, 2007, from http://www.thesun.co.uk/article/0,2-2007060131,00.html.
2. R. Kaplan and D. Norton, “The Balanced Scorecard: Measures That Drive Performance,” Harvard Business Review, Jan.-Feb. 1992, pp. 71-80. Also see R. Kaplan and D. Norton, The Balanced Scorecard: Translating Strategy into Action (Boston: Harvard Business School Press, 1996).
3. R. Rorty, Objectivity, Relativism, and Truth (Cambridge: Cambridge University Press, 1991), p. 31.
Chapter One
1. C. Woodyard, “Criticism Flies over BP's Pipeline Maintenance,” USA Today, Aug. 8, 2006, retrieved Oct. 24, 2007, from http://www.usatoday.com/money/industries/energy/2006-08-08-pipeline-usat_x.htm ...
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