CHAPTER 5I Didn’t Intend for That to Happen

Direction, not intention determines your destination.


THERE IS a television show that has been airing in the United States for over 20 years called America’s Funniest Home Videos. The popularity of this reality television show is driven by what I call the “I can’t believe that happened” dynamic. The show, if you are not familiar with it, features home videos sent in by people all across America. The premise is actually based on a Japanese television show, making this a global phenomenon—which really proves my point. Week after week, the show airs videos of people doing things that make you just shake your head and say, “Shouldn’t that person have known better than to do that?” Whether ...

Get Repeat the Remarkable: How Strong Leaders Overcome Business Challenges to Take Their Performance to the Next Level now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.