Book description
Back from the brink—the first fail-safe recovery plan for turning around troubled projects. When budgets are dwindling, deadlines passing, and tempers flaring, the usual response is to browbeat the project team and point fingers of blame. Not helpful. For these situations, what is needed is an objective process for accurately assessing what is wrong and a clear plan of action for fixing the problem. Rescue the Problem Project provides project managers, executives, and customers with the answers they require. Turnaround specialist Todd Williams has worked with dozens of companies in multiple industries resuscitating failing projects. In this new book, he reveals an in-depth, start-to-finish process that includes: Techniques for identifying the root causes of the trouble • Steps for putting projects back on track—audit the project, analyze the data, negotiate the solution, and execute the new plan • Nearly 70 real-world examples of what works, what doesn’t, and why • Guidelines for avoiding problems in subsequent projects Many books explain how to run a project, but only this one shows how to bring it back from the brink of disaster. And with 65% of projects failing to meet goals and 25% cancelled outright, that’s essential information!
Table of contents
- Cover Page
- Title Page
- Copyright Page
- Dedication
- Contents
- Acknowledgements
- Foreword
- Introduction
-
Part I: Understanding the Process and Realizing a Problem Exists
- 1 The Basics of the Recovery Process
-
2 Management’s Responsibility in Identifying the Problem
- Declaring a Project Red
- Traits of a Good Recovery Manager
- The Relationship of the Candidate Recovery Manager to the Project
- The Benefits of Involving a Third Party
- Creating the Assignment’s Statement of Work
- Defining the Responsibilities by Phase in the SOW
- Establishing the Recovery Manager’s Authority
- Accepting the Role as a Recovery Manager
- Creating an Outline of the Recovery
- Chapter Takeaway
-
Part II: Auditing the Project: Understanding the Issues
-
3 Assessing the Human Role in Project Failure
- Who Should Be Interviewed?
- Interviewing the People Involved in the Project
- Interviewing Techniques
- Dealing with People Who Refuse to Talk
- Interviewing Management
- Interviewing Subcontractors
- Interviewing the Customer
- Interviewing End Users
- Remote Teams, Time Zones, and Work Weeks
- Assessing the Effect of Cultural Differences
- Assessing the Applicability of Core Processes
- The Outcome of the Interview Process
- Chapter Takeaway
- 4 Auditing Scope on a Red Project
- 5 Determining Timeline Constraints
- 6 Examining Technology’s Effect on the Project
-
3 Assessing the Human Role in Project Failure
-
Part III: Analyzing the Data: Planning for Project Recovery
-
7 Determining and Initiating Remedial Action
- The Audit Report
- Determining Whether to Continue or Cancel the Project
- Transitioning from the Auditor’s Role to Taking Charge
- Planning the Right Level of Process for the Project
- Requiring Meeting Minutes
- Implementing a Change Management Process
- Developing a Thorough Understanding of Project Risk
- Tracking Contingency
- Creating a Short Horizon Schedule
- Chapter Takeaway
-
8 Building an Extended Project Team
- Being Realistic About the Team’s Ability
- Actions on the Team
- Canceling Overtime
- Handling Team Members Who Are Prima Donnas
- Dealing with Management Problems
- Developing Plans with Subcontractors
- Boosting Morale with an Early Win for the Team
- Improving Communication with All Stakeholders
- Preparing to Negotiate with Management
- Steering Committee and Status Meetings
- Debunking Myths and Promoting the Project
- Communicating with the Project Team
- Communication Guidelines
- Chapter Takeaway
-
9 Considering Options for Realigning Technology
- General Issues to Consider When Assessing Technology
- Dealing with Technology Induced Scope Creep
- Developing Custom Technology Components
- Handling Issues with Common-Off-the-Shelf Products
- Resolving Conflicts Between Business Goals and Technology Implementation
- Environments for Building and Testing the Project’s Product
- Chapter Takeaway
- 10 Assessing How Methodology Affects the Project
- 11 How Agile Methodology Can Assist in a Recovery
- 12 How Critical Chain Methodology Can Assist in a Recovery
- 13 Comparing the Relative Value of Methodologies for Project Recovery
-
7 Determining and Initiating Remedial Action
-
Part IV: Negotiating a Solution: Proposing Workable Resolutions
-
14 Proposing and Getting Agreement on a Recovery Plan
- The Process of Negotiation
- Project Items That Are Not Part of the Negotiation
- The Goal of Any Negotiation
- Failing to Deliver Functionality: The Consequence of Failure
- Offsetting Removed Functionality: The Wish List
- The Goal of the Negotiation
- Compiling a Complete Negotiation Package
- Preparing the Information for Presentation
- Preparing the Attendees for the Meeting
- Selecting the Venue and Preparing the Agenda
- Variations on the Meeting Goals
- Chapter Takeaway
- 15 Dealing with “Unprojects”
-
14 Proposing and Getting Agreement on a Recovery Plan
- Part V: Executing the New Plan: Implementing the Solutions
-
Part VI: Doing It Right the First Time: Avoiding Problems That Lead to Red Projects
- 17 Properly Defining a Project’s Initiation
- 18 Assembling the Right Team
-
19 Properly Dealing with Risk
- How Understanding Risk Can Help Projects
- A Real Project Scenario
- Using a Real Project Scenario to Understand Risk
- Quantifying Risk in the Sample Scenario
- Representing Unquantifiable Risk
- Correctly Classifying Risk for Proper Analysis
- Determining the Budgeted Cost for Risk
- Determining the Event’s Probability
- The Impact if a Risk Fires
- Tools for Calculating Risk’s Impact
- Chapter Takeaway
- 20 Implementing Effective Change Management
- Appendix: Files on the Rescue the Problem Project Web Site
- Endnotes
- Recommended Reading
- Index
Product information
- Title: Rescue the Problem Project
- Author(s):
- Release date: March 2011
- Publisher(s): AMACOM
- ISBN: 9780814416839
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