CHAPTER18

Assembling theRight Team

“Teamwork is the fuel that allows common people to attain uncommon results.”

—Andrew Carnegie, U.S. Industrialist

Teams make or break projects; they are at the crux of every success and every failure. As important as process is, if inappropriately applied or executed it provides no value, slows the project, and frustrates the team. The best processes will not compensate for a poor team. On the other hand, a team with the right attitude and drive will make up for significant deficiencies, including missing process; it will develop its own. The key is the team, not the process.

Constructing the Team

The customer visualizes the team at the same time it envisions the project—often by name, surely by skill set. The ...

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