CHAPTER20

ImplementingEffective ChangeManagement

“If you don’t like something change it; if you can’tchange it, change the way you think about it.”

—Mary Engelbreit, Children’s Author and Illustrator,Artful Words: Mary Engelbreit and the Illustrated Quotes

Improperly managing change is second only to the issues created by people in causing project failure. This is the single most important process for the project manager to implement and enforce. Improperly managing change ensures a project’s demise.

Managing change, though, is more than a change management process, change control boards, and change request forms; it is the cooperative work of the project team and the customer to create a successful delivery. Although the process in this chapter ...

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