14. Process Quality and Patient Safety Outcomes in Hospitals

—Kathleen L. McFadden, OM&IS Department, Barsema Hall 328, Northern Illinois University, DeKalb, IL 60115

—Gregory N. Stock, College of Business, University of Colorado at Colorado Springs, Colorado Springs, CO 80918

—Charles R. Gowen III, Department of Management, Northern Illinois University, DeKalb, IL 60115


We present a research model that demonstrates how transformational leadership, safety climate, and continuous quality improvement (CQI) are related to objective quality and patient safety performance measures. The proposed framework is tested using structural equation modeling, based on data from 205 hospitals. The findings confirm the importance of CQI for enhancing ...

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