14. Process Quality and Patient Safety Outcomes in Hospitals

—Kathleen L. McFadden, OM&IS Department, Barsema Hall 328, Northern Illinois University, DeKalb, IL 60115

—Gregory N. Stock, College of Business, University of Colorado at Colorado Springs, Colorado Springs, CO 80918

—Charles R. Gowen III, Department of Management, Northern Illinois University, DeKalb, IL 60115

Abstract

We present a research model that demonstrates how transformational leadership, safety climate, and continuous quality improvement (CQI) are related to objective quality and patient safety performance measures. The proposed framework is tested using structural equation modeling, based on data from 205 hospitals. The findings confirm the importance of CQI for enhancing ...

Get Research in the Decision Sciences for Global Business: Best Papers from the 2013 Annual Conference now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.