1. Analyzing the Motives of Reforming Customer Services in Hungarian Public Administration: A Case Study of One-Stop-Government Reforms
—György Hajnal, Corvinus University of Budapest and Hungarian Academy of Sciences, Center for Social Research, Institute for Political Science
—Éva Kovács, National University for Public Service
Abstract
The paper examines, on the basis of qualitative interview data and documentary analysis, the emerging patterns of the recent one-stop-government customer services in Hungary: the newly introduced “Government Windows” initiative. We investigate such questions as the extent of consequentiality, and the tension between the motives of alternative “institutional logics” regarding the basic logic of action of introducing ...
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