3. The Impact of Social Exchanges on Hospital Workers’ Engagement

—Carmela Di Mauro, Dipartimento di Ingegneria Civile e Architettura, Università di Catania (Italy)

—Giuseppe Giammanco, A.R.N.A.S. Garibaldi, Catania (Italy)

—Maria D. Giammanco, Dipartimento di Scienze Politiche e Sociali, Università di Catania (Italy)

Abstract

Since collective action characterizes hospital healthcare delivery, quality social exchanges among hospital staff are important in order to generate employees’ positive psychological states, which in turn positively affect organizational performance.

This paper contributes to the literature by applying the leader-member exchange (LMX) and the team-member exchange (TMX) framework to study the impact of social exchanges ...

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