14. Tools and Practices for Knowledge Management in Small Supply Firms

—Roberto Cerchione (roberto.cerchione@unina.it), Department of Industrial Engineering, University of Naples Federico II, P.le Tecchio, 80, 80125 Naples, Italy

—Emilio Esposito, Department of Industrial Engineering, University of Naples Federico II, P.le Tecchio, 80, 80125 Naples, Italy

—Mario Raffa, Department of Industrial Engineering, University of Naples Federico II, P.le Tecchio, 80, 80125 Naples, Italy

Abstract

This paper provides a comprehensive overview on knowledge management systems (KMSs) in small supply firms and identifies relevant tools and practices supporting firms in the different phases of the knowledge management processes. Based on a survey that involved ...

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