Chapter 7: Interviewing
In this chapter, we’ll show you how you can get better at running user research sessions. We’ll cover interviewing techniques, managing tasks, and how to deal with tricky situations that can throw you off balance. As we mentioned in Chapter 6, interviewing is only one of the activities that takes place while you’re running the session. But because it’s so important, it gets a whole chapter to itself.
Research cycle: fieldwork
Show Participants How to Help You
Research interviews are a strange, artificial social interaction. If they’re in a purpose-made research lab with cameras and recording equipment, they’re even stranger. ...
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