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Researching UX: User Research by Emma Howell, James Lang

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Chapter 7: Interviewing

In this chapter, we’ll show you how you can get better at running user research sessions. We’ll cover interviewing techniques, managing tasks, and how to deal with tricky situations that can throw you off balance. As we mentioned in Chapter 6, interviewing is only one of the activities that takes place while you’re running the session. But because it’s so important, it gets a whole chapter to itself.

Research cycle: fieldwork

Research cycle: fieldwork

Show Participants How to Help You

Research interviews are a strange, artificial social interaction. If they’re in a purpose-made research lab with cameras and recording equipment, they’re even stranger. ...

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