Introduction
Anyone who has been on a long car journey with a child has heard the repeated question, ‘Are we there yet?’ At first, the question captures the excitement of the child anticipating a new place, but after a while the questioning becomes exasperating and only adds to the length of the journey. Similarly, the Human Resources (HR) function seems to have been asking the same question for some time, ‘Are we there yet?’ and appears to have spent years looking for, but never arriving at, their destination. Indeed, there are few HR functions that have not, at some point, embarked upon a journey of transforming the way they are organized and how they deliver their services, including moving from being a ...
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