Introduction
The post-Covid world of work is becoming more complex and diverse with changes being made to business-to-business, business-to-customer activities and internal operating models. Some of these changes are occurring at an unprecedented pace which is a challenge for many organizations. For instance, business-to-customer activity may be happening faster than the changes to target operating models. This acceleration of the pace of change is exponential and is being driven by technological innovations which have invaded the workplace at a speed that would have previously been unimaginable. Changes are also being driven by workforce demographics which have shifted substantially, with multiple generations ...
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