Introduction

In a world of unprecedented and accelerating disruption, with its myriad of complex people challenges, change is an ever-present feature of organizational life, both at an operational and a strategic level. As, one of the participants in our study, the Head of Human Capital (Banking sector, Africa), rightly pointed out there is a need ‘to recognize that change is constant and not something that you can put into a box’. In response to this, HR needs to be seen as a function that is taking the lead on facilitating organizational change so that, whenever feasible, change is co-created rather than being imposed on stakeholders. Taking on a role of facilitating and engaging more widely ...

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