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Resilience Engineering
book

Resilience Engineering

by Erik Hollnagel, David D. Woods, Nancy Leveson
November 2017
Intermediate to advanced
416 pages
10h 14m
English
CRC Press
Content preview from Resilience Engineering

Chapter 13

Taking Things in One’s Stride: Cognitive Features of Two Resilient Performances

Richard I. Cook

Christopher Nemeth

“If you can keep your head when all about you

Are losing theirs and blaming it on you…”

Rudyard Kipling, 1909

Introduction

Resilience is a feature of some systems that allows them to respond to sudden, unanticipated demands for performance and then to return to their normal operating condition quickly and with a minimum decrement in their performance.

Our approach to resilience comes from the perspective of practitioner researchers, that is, as people engaged directly with sharp-end work and sharp end workers. Regarding human performance in complex systems, we take two things for granted:

•  The many-to-many mapping that ...

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Publisher Resources

ISBN: 9781317065289