Taking Things in One’s Stride: Cognitive Features of Two Resilient Performances
“If you can keep your head when all about you
Are losing theirs and blaming it on you…”
Rudyard Kipling, 1909
Resilience is a feature of some systems that allows them to respond to sudden, unanticipated demands for performance and then to return to their normal operating condition quickly and with a minimum decrement in their performance.
Our approach to resilience comes from the perspective of practitioner researchers, that is, as people engaged directly with sharp-end work and sharp end workers. Regarding human performance in complex systems, we take two things for granted:
• The many-to-many mapping that ...
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