Book description
Conflict is inevitable, in everyday life and especially in today's increasingly nonhierarchical organizations-in the workplace. So what has always been a key leadership skill, conflict resolution, has become even more critical. But too often, leaders receive little formal training in conflict resolution, and they struggle just to manage the simplest interpersonal conflicts. By using the lessons of this book, readers will be able to apply a thorough, proven method-summarized in ten steps-for resolving conflicts. Following these steps, leaders can analyze a conflict and move toward its resolution with more assurance of a positive outcome for everyone involved.
Product information
- Title: Resolving Conflict: Ten Steps for Turning Negatives into Positives
- Author(s):
- Release date: May 2016
- Publisher(s): Center for Creative Leadership
- ISBN: 9781604917314
You might also like
book
How To Manage Conflict in the Organization, Second Edition
Gain control of tough conflict situations and transform them into a productive force in your organization.
book
How to Reduce Workplace Conflict and Stress
An alarming 88% of Americans cite hostility, desk-rage, and workplace incivility as top concerns. How to …
book
How to Resolve Conflict in Organizations
This book is about explaining and resolving conflict by focusing on the people not the business. …
book
The Conflict Paradox
Find the roadmap to the heart of the conflict The Conflict Paradox is a guide to …