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Resolving Conflict: Ten Steps for Turning Negatives into Positives by Harold Scharlatt

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THREE

APPROACHES TO CONFLICT

ONE EFFECTIVE WAY TO THINK about approaches to managing conflict is to define them by the degree of assertiveness and cooperativeness in a person’s behavior. All of the five approaches discussed in this chapter are viable, depending on the situational variables present in the conflict. Choosing which approach to take requires you to analyze the situation and match it with what you believe is the best approach.

ASSERTIVENESS AND COOPERATIVENESS

Assertiveness in the context of a conflict is the degree to which you try to meet your needs. Cooperativeness is the degree to which you try to help the other person meet his or her needs or group to meet its needs. The combination of assertiveness and cooperativeness suggests ...

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