Resolving Conflicts at Work: Ten Strategies for Everyone on the Job, Third Edition

Chapter 8. LEAD AND COACH FOR TRANSFORMATION

	Where, after all, do universal human rights begin? In small places, close to home—so close and so small that they cannot be seen on any map of the world. Yet they are the world of the individual person: the neighborhood he lives in; the school or college he attends; the factory, farm or office where he works.... Unless these rights have meaning there, they have little meaning anywhere.
	--—Eleanor Roosevelt

It is in the small places in our conflicts that leadership begins and is most needed. Rather than lecturing or preaching to others about what they should do to resolve their disputes, we can lead by being a living example, as Eleanor Roosevelt was, of the things we believe in. We achieve this by ...