Resolving Conflicts at Work: Ten Strategies for Everyone on the Job, Third Edition

INTRODUCTION: TEN STRATEGIES FOR EVERYONE ON THE JOB

	The rules of the game: learn everything, read everything, inquire into everything.... When two texts, or two assertions, or perhaps two ideas, are in contradiction, be ready to reconcile them rather than cancel one by the other; regard them as two different facets, or two successive stages of the same reality, a reality convincingly human just because it is complex.
	--—Marguerite Yourcenar

It is nearly impossible to grow up in a family, live in a neighborhood, attend a school, work on a job, have an intimate relationship, raise children, or actively participate as a citizen in the world without experiencing a wide variety of disagreements, arguments, disputes, hostilities, and conflicts.

Much ...