Appendix . Be Prepared

One of the great gifts of experiencing conflict is that it requires us to think about what matters. One helpful way of applying the reflection questions in this book to a specific situation is to organize them so that they paint a picture of what is going on, what you are thinking and feeling, and what you want to do—including who, what, where, why, and how.

Use the templates on the following pages to organize your thoughts.

  1. Who?

    1. With whom are you currently experiencing differences at work?

      Boss(es)/upper management?




      ________________________________________________________________________________ ...

Get Resolving Conflicts on the Job, Second Edition now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.