There are many books to choose from that can help you to keep thinking about conflict on the job. This short list can be a springboard to other reading or—better yet—to your trying some new ideas and actions on for size.
The best first book for learning about negotiation is still Getting to Yes: Negotiating Agreement Without Giving In by Roger Fisher, William Ury, and Bruce Patton. It is direct and to the point, and it is a very good how-to manual for what we call assertive behavior in this book.
Jay Rothman’s book Resolving Identity-Based Conflict in Nations, Organizations, and Communities digs into the role that identity plays in seemingly impossible conflicts and makes practical suggestions for engagement.
This book ...