O'Reilly logo

Resolving Conflicts on the Job, Second Edition by Jerry Wisinski, Bill Withers

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Appendix . Further Reading

There are many books to choose from that can help you to keep thinking about conflict on the job. This short list can be a springboard to other reading or—better yet—to your trying some new ideas and actions on for size.

The best first book for learning about negotiation is still Getting to Yes: Negotiating Agreement Without Giving In by Roger Fisher, William Ury, and Bruce Patton. It is direct and to the point, and it is a very good how-to manual for what we call assertive behavior in this book.

Jay Rothman’s book Resolving Identity-Based Conflict in Nations, Organizations, and Communities digs into the role that identity plays in seemingly impossible conflicts and makes practical suggestions for engagement.

This book ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required