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Resolving Conflicts on the Job, Second Edition by Jerry Wisinski, Bill Withers

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Chapter 1. A Brief Overview of Conflict

Conflict is a fact of life. Every one of us has been involved in conflict and has survived the experience. We all have some idea, then, of how to deal with conflict. We also all know that a conflict ignored does not go away, and—though we may not look forward to it—we also know that it is preferable to figure out how best to deal with the conflict rather than pretend that it will disappear.

The Positive View of Conflict

It’s easy to think of conflict at work as a bad thing—something to be avoided at all costs. Associated with undesirable behavior, conflict seems to be a characteristic of individuals who can’t get along with others, aren’t team players, or simply don’t fit in. In fact, there are plenty of books ...

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