Chapter 2. Why People Fight at Work

We can divide most of what people fight over into three general categories: not enough stuff to go around, goals they want to reach, and different ways of seeing the world. Most often at work, conflicts seem to be about resources, turf boundaries, or conflicting goals. Although these issues may present themselves as the conflict, what we value often plays a big part in how conflicts play themselves out.

Consider the following case studies.

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