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Resolving Conflicts on the Job, Second Edition by Jerry Wisinski, Bill Withers

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Chapter 5. Ways to Give (and Receive) Feedback

We all want to be able to tell other people what we think of them without getting into trouble. The following seven rules for feedback can help us do this.

Seven Rules of Giving Feedback

Most of us think that we can usually accept constructive criticism if it is delivered the right way. But what is the right way? If you are giving someone feedback at work that wasn’t asked for, chances are you are the boss. This leads us to our first rule of giving feedback.

Use Authority Lightly

If you are in charge, the person you are talking to knows it. There is no need to constantly remind him or her of this fact. For many of us, receiving any communication from someone in charge makes us instantly defensive. See ...

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