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Resolving Conflicts on the Job, Second Edition by Jerry Wisinski, Bill Withers

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Chapter 10. Can All This Conflict Be Good for Me?

A helpful thing to know about yourself in a conflict situation is how you feel about conflict in general. You have had a chance in this book to answer some questions about conflicts you are engaged in, how you may approach conflict, how to give and get feedback, how you listen, and how you can engage in conflict with your coworkers.

Now you can answer the important question about whether conflict can have positive value. Is it something to avoid at all costs, is it something to seek out, or is conflict something somewhere in between?

Think of a specific conflict situation at work that you have been a part of, will be a part of, should be a part of, or would like to be a part of. Then answer these ...

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