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Results
book

Results

by Charlie Baker, Steve Kadish
May 2022
Intermediate to advanced
288 pages
6h 5m
English
Harvard Business Review Press
Content preview from Results

5 From Worst to First

Health Care

“Governor Baker Forces Resignation of 4 Health Connector Board Members,” read the headline on the website of the local NPR affiliate.1 We weren’t the only ones who thought it was a striking move, especially given that the administration was only six weeks old.

The Massachusetts Health Connector’s operational problems had been a top media story for more than a year leading up to the start of my term. But it wasn’t always so. The Connector had been established in 2006 under then-Governor Mitt Romney as part of a comprehensive health-care-reform effort. The Romney team had developed this innovative mechanism as a state-sponsored exchange where people could buy commercial health insurance that was more affordable ...

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Publisher Resources

ISBN: 9781647821814