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Retail Operations, Second Edition by Sarah Lim, Angie Tang

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Chapter 8. Shop Safety and Security

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The main objective of opening a shop is to invite shoppers into the premises to browse and buy. Retailers clean their shops, arrange the fixtures properly and beautify the displays to create a good impression so as to make sure that shoppers feel comfortable inside their shops. Is there anything else retailers need to do?

Shop Safety

Retailers have to ensure the safety of shoppers in the shop. Shoppers, too, expect the retailers to provide a hazard-free shopping environment.

Accidents generate bad publicity for retailers.

Once shoppers know that a particular shop is prone to accidents, they avoid the place and ...

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