December 2012
Intermediate to advanced
384 pages
6h 55m
English
Content preview from Retail Operations, Second Edition
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Chapter 9. Sales Policy
The sales policies of a retail shop aim to reinforce an understanding in the minds of customers before, during and after the sale. They state how, in general, sales transactions are to be carried out to avoid any misunderstanding between the customer and the retailer. Such policies should be communicated to all customers through either the sales staff or proper signs. Four important areas will be discussed in this chapter.
Tills and Receipts
The retailer should ensure that all activities at the cashier counter are processed in a timely, accurate and careful manner. Before doing so, the retailer must decide on the form of ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.