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Retail Operations, Second Edition by Sarah Lim, Angie Tang

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Chapter 16. Organisation and People Management

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A retail organisation, whether big or small, must be well-organised and the employees must be effectively managed.

Since many small retailers are mainly family-operated businesses and hire only a few workers, they tend to think that there is no need to have any organisational structure. They prefer to conduct their businesses on an informal basis, which gives rise to ill-defined roles and inappropriate practices.

At the same time, retailers often lament that staff turnover is too high and so they do not spend effort in managing their employees. There are no company policies and procedures pertaining ...

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