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Retail Operations, Second Edition
book

Retail Operations, Second Edition

by Angie Tang, Sarah Lim
December 2012
Intermediate to advanced
384 pages
6h 55m
English
Pearson
Content preview from Retail Operations, Second Edition

Chapter 16. Organisation and People Management

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A retail organisation, whether big or small, must be well-organised and the employees must be effectively managed.

Since many small retailers are mainly family-operated businesses and hire only a few workers, they tend to think that there is no need to have any organisational structure. They prefer to conduct their businesses on an informal basis, which gives rise to ill-defined roles and inappropriate practices.

At the same time, retailers often lament that staff turnover is too high and so they do not spend effort in managing their employees. There are no company policies and procedures pertaining ...

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Publisher Resources

ISBN: 9780133410143Purchase book