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Using Performance Optimization to Retool Work Analysis
From Job Descriptions, Competencies, and KPIs to Return on Improved Performance
This chapter asks a fundamental question: how do you define and optimize work performance? It deals with the sophisticated work analysis and performance systems that HR uses to analyze jobs, map work requirements, and assess required competencies, skills, and abilities. These systems have two vital purposes: to create comprehensive descriptions and identify key performance indicators for work elements (such as jobs, tasks, roles, competencies, skills, and abilities).
Yet hidden within these HR tools is an untapped ability to answer a different question: where would improving performance make the greatest difference? ...
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