Revenue Assurance

Book description

This cutting-edge reference represents a new phase in the talkRA project—an initiative dedicated to improving the discipline of revenue assurance (RA) for communication providers. From blog to podcasts and now a book, the project offers a platform for a select group of RA experts to share ideas and best practices in revenue assurance, revenue management, business intelligence, and fraud prevention in telecommunications and other industries.

Drawing on the expertise and insights of some of the leading minds in RA, Revenue Assurance: Expert Opinions for Communications Providerssupplies high-powered ideas and techniques for the effective management, planning, strategy formulation, and measurement of RA performance. Presented as a series of articles on current and emerging topics of interest, it provides extensive and multi-faceted guidance to help readers move up the scale from basic checks to optimizing performance.

  • Covers the fundamentals of revenue assurance
  • Explains the relationship between revenue assurance and fraud management and how revenue assurance sits within the wider context of enterprise risk management and the control environment
  • Provokes readers to think of creative ways to adapt RA to the needs of their business, whether they are initiating the RA process or seeking to take an established RA function to the next level
  • Shows how to measure the financial benefits delivered by the RA team and how to appraise the RA maturity of the whole business
  • Illustrates how to perform root cause analysis through Q&A discussion of how top experts deal with a variety of leakages
  • Identifies trends in how RA techniques are changing, and links these to developments in tools and technology
  • Entertains through sympathetic and sometimes irreverently humorous observations about the working life of an RA practitioner

The book provides an analysis of the drivers for RA products and services, enabling RA suppliers and consultants to compare their competitive offerings with what customers really want and need. Complete with real-world tips and case examples, it supplies the well-rounded understanding that will enable you to best fit the needs of your business and best support its objectives. This book will give you the confidence to determine the most effective and efficient methods to achieve and maintain healthy revenue streams in the ever-changing landscape of electronic communications.

Praise for:

... draws upon the actual experience of a number of RA professionals—those who have actually lived through the journey, learned from setbacks, and adapted their approaches to determine best practices in the field.
—Julian Hebden, Director of Enterprise Information Management, Telstra

Table of contents

  1. Front Cover
  2. Contents (1/2)
  3. Contents (2/2)
  4. Figures
  5. Tables
  6. Foreword
  7. Acknowledgments
  8. Authors (1/2)
  9. Authors (2/2)
  10. Abbreviations and Definitions (1/2)
  11. Abbreviations and Definitions (2/2)
  12. About This Book
  13. Chapter 1: Beginning at the Beginning (1/2)
  14. Chapter 1: Beginning at the Beginning (2/2)
  15. Chapter 2: Revisiting the Foundations of Revenue Assurance (1/4)
  16. Chapter 2: Revisiting the Foundations of Revenue Assurance (2/4)
  17. Chapter 2: Revisiting the Foundations of Revenue Assurance (3/4)
  18. Chapter 2: Revisiting the Foundations of Revenue Assurance (4/4)
  19. Chapter 3: Linking Revenue Assurance to Fraud Management (1/2)
  20. Chapter 3: Linking Revenue Assurance to Fraud Management (2/2)
  21. Chapter 4: Strategy, Scope, and Synergy (1/12)
  22. Chapter 4: Strategy, Scope, and Synergy (2/12)
  23. Chapter 4: Strategy, Scope, and Synergy (3/12)
  24. Chapter 4: Strategy, Scope, and Synergy (4/12)
  25. Chapter 4: Strategy, Scope, and Synergy (5/12)
  26. Chapter 4: Strategy, Scope, and Synergy (6/12)
  27. Chapter 4: Strategy, Scope, and Synergy (7/12)
  28. Chapter 4: Strategy, Scope, and Synergy (8/12)
  29. Chapter 4: Strategy, Scope, and Synergy (9/12)
  30. Chapter 4: Strategy, Scope, and Synergy (10/12)
  31. Chapter 4: Strategy, Scope, and Synergy (11/12)
  32. Chapter 4: Strategy, Scope, and Synergy (12/12)
  33. Chapter 5: Epistemology and Metrics (1/12)
  34. Chapter 5: Epistemology and Metrics (2/12)
  35. Chapter 5: Epistemology and Metrics (3/12)
  36. Chapter 5: Epistemology and Metrics (4/12)
  37. Chapter 5: Epistemology and Metrics (5/12)
  38. Chapter 5: Epistemology and Metrics (6/12)
  39. Chapter 5: Epistemology and Metrics (7/12)
  40. Chapter 5: Epistemology and Metrics (8/12)
  41. Chapter 5: Epistemology and Metrics (9/12)
  42. Chapter 5: Epistemology and Metrics (10/12)
  43. Chapter 5: Epistemology and Metrics (11/12)
  44. Chapter 5: Epistemology and Metrics (12/12)
  45. Chapter 6: Hammer and Tongs: The Tools of Revenue Assurance (1/4)
  46. Chapter 6: Hammer and Tongs: The Tools of Revenue Assurance (2/4)
  47. Chapter 6: Hammer and Tongs: The Tools of Revenue Assurance (3/4)
  48. Chapter 6: Hammer and Tongs: The Tools of Revenue Assurance (4/4)
  49. Chapter 7: Managing Risk (1/2)
  50. Chapter 7: Managing Risk (2/2)
  51. Chapter 8: Understanding Controls (1/4)
  52. Chapter 8: Understanding Controls (2/4)
  53. Chapter 8: Understanding Controls (3/4)
  54. Chapter 8: Understanding Controls (4/4)
  55. Chapter 9: Serving the Retail Customer (1/2)
  56. Chapter 9: Serving the Retail Customer (2/2)
  57. Chapter 10: Advanced Themes in Revenue Assurance (1/8)
  58. Chapter 10: Advanced Themes in Revenue Assurance (2/8)
  59. Chapter 10: Advanced Themes in Revenue Assurance (3/8)
  60. Chapter 10: Advanced Themes in Revenue Assurance (4/8)
  61. Chapter 10: Advanced Themes in Revenue Assurance (5/8)
  62. Chapter 10: Advanced Themes in Revenue Assurance (6/8)
  63. Chapter 10: Advanced Themes in Revenue Assurance (7/8)
  64. Chapter 10: Advanced Themes in Revenue Assurance (8/8)
  65. Chapter 11: The Business of Revenue Assurance (1/2)
  66. Chapter 11: The Business of Revenue Assurance (2/2)
  67. Chapter 12: Power to the People of Revenue Assurance (1/4)
  68. Chapter 12: Power to the People of Revenue Assurance (2/4)
  69. Chapter 12: Power to the People of Revenue Assurance (3/4)
  70. Chapter 12: Power to the People of Revenue Assurance (4/4)
  71. Chapter 13: Tangents on the Theme of Revenue Assurance (1/2)
  72. Chapter 13: Tangents on the Theme of Revenue Assurance (2/2)
  73. Chapter 14: The Future(s) of Revenue Assurance (1/5)
  74. Chapter 14: The Future(s) of Revenue Assurance (2/5)
  75. Chapter 14: The Future(s) of Revenue Assurance (3/5)
  76. Chapter 14: The Future(s) of Revenue Assurance (4/5)
  77. Chapter 14: The Future(s) of Revenue Assurance (5/5)
  78. Chapter 15: Anecdotes from the Edge of Revenue Assurance (1/3)
  79. Chapter 15: Anecdotes from the Edge of Revenue Assurance (2/3)
  80. Chapter 15: Anecdotes from the Edge of Revenue Assurance (3/3)
  81. Chapter 16: It Makes You Think . . . (1/3)
  82. Chapter 16: It Makes You Think . . . (2/3)
  83. Chapter 16: It Makes You Think . . . (3/3)
  84. Bibliography
  85. Back Cover

Product information

  • Title: Revenue Assurance
  • Author(s): Eric Priezkalns
  • Release date: March 2011
  • Publisher(s): CRC Press
  • ISBN: 9781439851517