325
© 2011 by Taylor and Francis Group, LLC
Bibliography
Adams, D�N� (1999) So Long, and anks for All the Fish, Ballantine Books, New York�
Adams, E�K� and Willetts, K�J� (1996) e Lean Communications Provider: Surviving the
Shakeout through Service Management Excellence, McGraw-Hill, New York�
Brown, M�G� (2004) Get It, Set It, Move It, Prove It: 60 Ways To Get Real Results In Your
Organization, Productivity Press, New York�
Cartesian (2010) Revenue Assurance Jargon Buster, http://www�cartesian�com/resources/reve-
nue-assurance-jargon-buster/ (accessed June 28, 2010)�
Committee on Sponsoring Organizations of the Treadway Commission (COSO)� (1992)
Internal Control—Integrated Framework, American Institute of Certied Public
Accountants, New York�
Dehiri, A� (2007) Revenue Assurance: Identifying Leakage & Implementing Solutions, Juniper
Research, Basingstoke, Hampshire�
Dittberner (2006) Telecom Risk Management: e Market for Revenue Assurance, Fraud, Credit,
and Cost Management Solutions, Dittberner Associates, Bethesda, MD�
Dunham, K�S� (ed�) (2008) Revenue Assurance Overview (TR131), version 2�1, TM Forum,
Morristown, NJ�
Forester, Tand Morrison, P(1994) Computer Ethics, Second Edition, e Massachusetts
Institute of Technology Press, Cambridge, MA�
Haig, M� (2003) Brand Failures: e Truth about the 100 Biggest Branding Mistakes of All
Time, Kogan Page, London�
Kuhn, T�S� (1962) e Structure of Scientic Revolutions, University of Chicago Press,
Chicago�
Lutz, W�D� (1989) Life Under the Chief Doublespeak Ocer, http://dt�org/html/Doublespeak�
html (accessed June 23, 2010)�
Lutz, W�D� (1990) Double-Speak: From Revenue Enhancement to Terminal Living How
Government, Business, Advertisers and Others Use Language to Deceive You, HarperCollins,
New York�
Magnus, P�D� (2005) forall x: An Introduction to Formal Logic, http://www�fecundity�com/
logic (accessed June 23, 2010)�
Mattison, R� (2005) e Telco Revenue Assurance Handbook, Lulu�com, Raleigh, NC�
Mattison, R� (2009) e Revenue Assurance Standards, Lulu�com, Raleigh, NC�
Priezkalns, E�R�A� (ed�) (2009) Revenue Assurance Guidebook (GB941), version 2�2,
TMForum, Morristown, NJ�
326  ◾  Bibliography
© 2011 by Taylor and Francis Group, LLC
Sevcik, P� (2010) Comcast Usage Meter Accuracy, NetForecast, Boston, MA�
eil, S� (2008) “e Campus of the Future,Newsweek, August 9, 2008�
Wittgenstein, L� (1983) Remarks on the Foundations of Mathematics, e Massachusetts
Institute of Technology Press, Cambridge, MA�
Womack, J�P� and Jones, D�T� (2003) Lean inking: Banish Waste and Create Wealth in Your
Corporation, Second Edition, Free Press, New York�
Yelland, M� and Sherick, D� (2009) Revenue Assurance for Service Providers, Authors OnLine,
Gamlingay, Bedfordshire�

Get Revenue Assurance now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.