What Does This Look Like?

Given what we have in hand, what would an effective L&D effort look like? In this chapter, we explore perspectives and case studies and allow you to self-assess your current status.


One way to look at the topic is through different perspectives: employee, manager, executive, and, of course, the L&D perspective.

Employee Perspective

Jordan and Casey hit the ground running as new hires on the same day, but they differ considerably. Jordan comes into a customer-facing position with essentially zero experience, while Casey is an experienced engineer. Both were connecting with others before their first day on campus, with engaging experiences that helped to develop their understanding of the company ...

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