4Going beyond Functional Silos
KEY INSIGHT: End-to-end process design is better than siloed process design. But unified accountability for process outcomes is even better.
The aviation industry is often held up as an example of process excellence. And while it is true that we all have our favorite horror stories of bags lost or flights cancelled, we must admit that those are statistically insignificant given the incredibly vast, complex scale of global aviation. If you think that the business processes in your own company are complex, try running an operation that moves 5 billion passengers every year, in roughly 25,000 commercial aircraft, via 15,000 airports located in 195 countries. And do that with over 99.999999% reliability. And just ...
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