9Mastering Process Innovation
KEY INSIGHT: The potential for business process innovation is three times more than we think. Doing only continuous improvement on processes is insufficient.
Congratulations on moving up the process transformation maturity curve to Stage 3! By the end of the previous stage, you have highly efficient and effective business processes. Many companies stop there. They think, “After all, what problem are we trying to solve? Our processes are fine.” That’s a mistake. There is at least as much if not more value still to be unlocked from process transformation. The actual data from our experience at Procter & Gamble’s GBS indicate that beyond efficiency and effectiveness, there is three times more business value at the ...
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